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About
Us

Our Four Major
Business Areas

  • Professional services in four major areas: property management, security, parking and environmental services.
  • Diverse portfolio covering a wide range of residential, commercial and industrial properties, including private clubhouses and shopping malls.
  • High quality services supported by international accreditations and honoured with a multitude of prestigious awards.
190
+
Properties
50
+
Million Sq.ft.
7300
+
Staff
Fully integrated property management services leveraging new technology to elevate customer experience and advance sustainability
24-hour professional security services with Type III licenced security company supported by expertly-trained security force
Full range of environmental services using innovative and eco-friendly technologies, tailored for multiple trades and sectors
Tailored car park management services with advanced technology including contactless parking and EV charging facilities

Creating Better Lifescapes

Sino Property Services is a member of Sino Group. We share the Group’s a commitment to Creating Better Lifescapes, contributing to building better environments and thriving communities through:

Green Living

Respecting our relationship with nature and with one another, we create environments that nurture sustainability and balance.
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Innovative Design

Imagining possibilities, we celebrate originality, function and craftsmanship as we strive to innovate and inspire.
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Community Spirit

Remembering our roles in society, we build bonds and friendships with all around us while honouring our heritage, knowledge and identity.
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Corporate Values

Sino Property Services embodies and upholds the same corporate values that guide the operation of Sino Group. These values permeate every aspect of our business, cementing our role as a trusted partner in property management services.
Understanding the needs of individuals and communities, we put our customer first.
Thinking ahead and being proactive ensures our preparedness.
Together with our sense of urgency and quest for continuous improvement, we constantly look for ways to surpass the expectations of our stakeholders.
We maintain integrity in everything
we do.
Through humility, we appreciate and respect one another.
With strong teamwork, we strive for quality excellence in building our business and our communities.

Corporate Structure

Our corporate structure is characterised by independent operations that seamlessly complement one another. Within this structure are four companies, all of them members of Sino Group :
Sino Estates Management Limited (since 1979) - PMC Licence Number: C-293356
Sino Parking Services Limited (since 1987)
Sino Security Services Limited (since 1988)
Best Result Environmental Services Limited (since 1987). 
Sino Group
Sino Property Services
Property Management
Parking Services
Security Services
Environmental Services
Sino Estates Management Limited
Sino Parking Services Limited
Sino Security Services Limited
Best Result Environmental Services Limited
Perfect Green Supplies Company Limited
Sino Group
Sino Property Services
Property Management
Sino Estates Management Limited
Parking Services
Sino Parking Services Limited
Security Services
Sino Security Services Limited
Environmental Services
Best Result Environmental Services Limited
Perfect Green Supplies Company Limited

Service Pledge

Upholding our ‘Customer First’ core value, we see our customers as top priority and strive to attend to their needs with utmost professionalism.

Customer Service Centre

Particulars / Items
Service Standard
Enquiry Handling
Emergency cases
Respond immediately
Other cases
Respond within 24 hours
Communication with owners
a. Annual Owners Meeting
Conduct annually
b. Meeting minutes
Publish within 28 days after meeting
c. Income & Expenditure reports
Publish monthly
d. Audit reports
Publish annually
e. Visits to customers
Conduct monthly
Customers Satisfaction Survey
Conduct annually
Dry drill
Conduct annually
Repair / Replace of landscape plants
Conduct quarterly

Security Services

Particulars / Items
Service Standard
Response to emergency incidents
Attend the scene within 5 minutes
Random night check
Conduct bi-monthly
Access code for exit
Change every 4 months

Cleaning Services

Particulars / Items
Service Standard
Enquiry on hygiene and cleaning conditions
During office hours
Attend the scene within 15 minutes
Outside office hours
Attend the scene within 30 minutes

Facilities Reliability

Particulars / Items
Service Standard
Passenger lift (Residential)
Passenger trapped
Attend the scene within 5 minutes
No passenger trapped
Attend the scene within 5 minutes
Passenger lift (Non-Residential)
Passenger trapped
Attend the scene within 10 minutes
No passenger trapped
Attend the scene within 10 minutes
Cargo lift (Non-Residential)
Passenger trapped
Attend the scene within 10 minutes
No passenger trapped
Attend the scene within 10 minutes
Escalator
Attend within 1 hour
Water, electricity and central air conditioning system
During office hours
Attend within 15 minutes
Outside office hours
Attend within 60 minutes
CCTV /CABD/ Doorphone system
During office hours
Attend within 15 minutes
Outside office hours
Attend within 60 minutes
Drainage system
During office hours
Attend within 15 minutes
Outside office hours
Attend within 60 minutes

Facilities Maintenance

Particulars / Items
Service Standard
Lift system
Lift machine room
Inspect bi-monthly
Water supplies system
Water pump room
Inspect bi-monthly
Cleaning of water tanks
Fresh water tanks
Clean quarterly
Flushing water tanks
Clean every 6 months
Electricity supply system
Emergency generator
Inspect monthly
Main switch room
Inspect bi-monthly
Comprehensive inspection & maintenance
Conduct every 5 years
Fire services system
General inspection
Conduct quarterly
Comprehensive inspection & maintenance
Conduct annually
Slope
Dry season
Inspect quarterly
Rainy season
Inspect monthly
After typhoon signal no.8 or black storm warning is lowered
Inspect immediately

Carpark Management / Traffic Control

Particulars / Items
Service Standard
Emergency incidents
Attend the scene within 10 minutes
Breakdown of access control system
Release customers within 10 minutes
Monthly parking card application & replacement
Issue within 3 working days

Clubhouse Management

Particulars / Items
Service Standard
Membership card application & replacement
Issue within 3 working days
Recreational activities
Organise quarterly
Laboratory test on swimming pool water quality
Conduct before the opening of swimming pool
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